Showdown season3 discussions - end of the 12th season and the start of the 13th season

[Drowzy]

Guys the showdown player's fan boost dont work..I got four of them on my defensive bench, and did the math over 3 consecutive games, i noticed the 20% player boost only showed up but didnt actually add to fan count, i may be wrong so i just wanna confirm if other's have checked this out..

Edit: Ok i decided to actually do the math and realized its the quarter win bonus that made it look like it wasn't adding up, and it really isnt.. will post ss shortly..

http://imgur.com/a/LuCSzXm

From the Picture.. I originally had 407348, adding the win bonus of 2160 makes it 409508, but to calculate the final fan count of 415925, they just added 407348 to 8577, The 10737 shown which is 8577 + 2160 doesn't actually count.

 

[Anatdoc]

Guys the showdown player's fan boost dont work..I got four of them on my defensive bench, and did the math over 3 consecutive games, i noticed the 20% player boost only showed up but didnt actually add to fan count, i may be wrong so i just wanna confirm if other's have checked this out..

I have jokic in my bench and i get his boost.. can u put a screen shot of ur next sd win for us to compare

 

[dub365]

Yeah, looking at your SS, you should've wound up with 417k fans not 415k. Send in a report to help. Good find

 

[bigballer607]

Remember that you only receive 75% of the total because the other 25% is the quarter win, and this is added independently.

 

[betaman411]

They were supposes to fix it this week.. since they didnt they gave the packs..

So did you get one set of packs or two? Which tourney did you submit your e-mail about - this week or last week?

Didnt have to submit anything.. just ea help.. contact us..missing content.. thats it..
Since i have already reached legend.. i assumed that the set of packs i got were for this week..
Were we supposed to get for last week too?

Well, as usual, I have no luck whatsoever. By e-mail I meant exactly what you did - which is exactly what I did except I get this as my resolution:

Thank you for contacting EA Help. My name is Nisha and I would assist you with your missing content issue today.

I just went through your case details and came to know that you are missing your rewards for Superstar Division in Showdown season. It should not have happened, however please be assured, we will do our best to address your concern.

I do apologize for the inconvenience caused to you due to this, however please allow me to share that, this issue has already been resolved and a make good has been sent to all affected users and if you still never received it then please help us providing the below information so that we could investigate further.

To investigate further, I am providing you a disclaimer please read and reply us.

Here is the disclaimer:- "If you report that you've lost an item in-game, but you didn't lose it or never had it to begin with - that's a false claim. We take false claims very seriously, so we warn everyone who contacts us for missing items about our false claims policy to help keep a fun, safe, and secure environment for you and all players. If you make a false claim to us, we may need to suspend your game play or even close your account" (Yes/No).

If yes, please contact us with the following information.

Missing rewards details:

User Id:

Date of completion:

Completed event name:

Also attach: - Screenshot showing that you have finished the event with position

Please visit the following link to attach a screen-shot to your EA help ticket:

https://help.ea.com/article/how-to-attach-a-file-to-your-ea-help-ticket

Along with please let us know have you tried with re-install the game if your game is linked with Facebook. If you did not do that yet please do re-install the game, before reinstalling the game please make sure your game is linked with Facebook.

This is to summarize that you have contacted us regarding missing rewards and I requested to provide missing information for further assistance. I look forward to your reply.

Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. You can also find answers to common questions on our Help Center at http://help.ea.com<, or ask our community experts by visiting Answer HQ at >http://answers.ea.com.

Thank you for contacting EA Help and informing us of your issue.

Mind you I already listed The Rookie, Pro, All-Star and Super Star packs as missing along with a screenshot of my final position. Anyway, I had them call me and that resulted in a 20 min conversation (well, 10 of it was putting me on hold to talk to a specialist) that resulted in them elevating my ticket to...a specialist. Why he couldn't have just put me on the phone with the specialist is beyond me. So now I wait...need these packs to finish 86 Ingles.

 

[Rynt19]

I just called. Took screen shots and gave all info they needed. Was told it is a server issue and told they couldn?t do anything. Guy told me go to ea forum and post issue is all I could do.

 

[Sirricky14]

I wrote to them regarding of not receiving my Showdown Packs. Here?s the reply :


Thank you for contacting EA help, my name is Rhythm, and I'll assist you with your case today.
I hope you're doing well, upon reviewing your case, I've gathered you've not got the showdown package, it must be upsetting, no worries, we'll try and get this sorted for you.

Upon checking your account we see that you'd not got the showdown package items, hence you'd be glad to know that we've added the packs over to your game & it shall help you to make some quick progress as well.

This is to summarize this case that you'd contacted us regarding, incorrect showdown package & we added the packs for you.

You can also find answers to common questions on EA Help at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com.



?They send me my packs and then after sometime , received another pack. I received DOUBLE!
My Scalabrine is now 87, almost 90 ovr.

 

[betaman411]

I think it?s just pot luck with respect to the CSR you get. Here?s my response from the ?specialist?:

My name is Herrick and I am a specialist with EA Help. 

I want to assure you I am going to find every possible way I can advocate for you and/or fix whatever is preventing you from enjoying EA's games to their fullest. Lets see if we can get your issue sorted out. 

This is in regard to the issue you've reported to us where you are missing content in NBA Live Mobile. Please wait a few days and if the reward still has not gotten to you please let me know. 

As a little fyi, if you make a chat or phone call on this case it will take it out of my personal queue and I will no longer be able to respond to you. If you need to check on the status of your case create a new case and contact us via a live channel (chat or phone). 

We also have a toooooooooon of great self help resources at your fingertips! Please check out answers.ea.com, ea.com/forums, or the social media pages for any of your favorite EA titles for additional information, help, or even nuggets of advice from our helpful community! 

Once again, thank you for speaking with our specialist department at EA help. Should you have additional questions please feel free to reach out or add them as an addition to this case. Thank you again and fair thee well until we speak again!	

Herrick E.
EA Help

So how exactly am I supposed to ?let him know? when the email is from a generic EA help desk account?

 

[Rynt19]

I wrote to them regarding of not receiving my Showdown Packs. Here?s the reply :


Thank you for contacting EA help, my name is Rhythm, and I'll assist you with your case today.
I hope you're doing well, upon reviewing your case, I've gathered you've not got the showdown package, it must be upsetting, no worries, we'll try and get this sorted for you.

Upon checking your account we see that you'd not got the showdown package items, hence you'd be glad to know that we've added the packs over to your game & it shall help you to make some quick progress as well.

This is to summarize this case that you'd contacted us regarding, incorrect showdown package & we added the packs for you.

You can also find answers to common questions on EA Help at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com.



?They send me my packs and then after sometime , received another pack. I received DOUBLE!
My Scalabrine is now 87, almost 90 ovr.

Don?t call, email like others have posted.
I called yesterday afternoon and was told server issue nothing they can do. I emailed help link last night and just received all the division bonus I missed cause placed directly into All Star.

 

[betaman411]

I wrote to them regarding of not receiving my Showdown Packs. Here?s the reply :


Thank you for contacting EA help, my name is Rhythm, and I'll assist you with your case today.
I hope you're doing well, upon reviewing your case, I've gathered you've not got the showdown package, it must be upsetting, no worries, we'll try and get this sorted for you.

Upon checking your account we see that you'd not got the showdown package items, hence you'd be glad to know that we've added the packs over to your game & it shall help you to make some quick progress as well.

This is to summarize this case that you'd contacted us regarding, incorrect showdown package & we added the packs for you.

You can also find answers to common questions on EA Help at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com.



?They send me my packs and then after sometime , received another pack. I received DOUBLE!
My Scalabrine is now 87, almost 90 ovr.

Don?t call, email like others have posted.
I called yesterday afternoon and was told server issue nothing they can do. I emailed help link last night and just received all the division bonus I missed cause placed directly into All Star.

What are you guys writing in the detailed section of the "missing content"? I've done this twice for missing SD rewards and both time the incident was closed without resolve. The only option to "resume" the issue is to have them call you...and that's just about worthless unless you get someone from N. America.

 

[Anatdoc]

@beta just wrote that i levelled up in showdown and didnt recieve any packs. Also mentioned my current status (i.e. legend superstar etc)

@stewie was actually banned from posting in reddit since i mentioned this site.. lol.. didnt know they were clamping down there too..

 

[betaman411]

@beta just wrote that i levelled up in showdown and didnt recieve any packs. Also mentioned my current status (i.e. legend superstar etc)

I think because you specified this week and they somehow were able to figure out they sent out packs for the mistake this week that your issue was resolved rather quickly. I get the feeling that there's no communication between content designers / devs and customer service. Tempted to post something on discord but I don't have "status" yet for the Ask EA channel :roll:

 

[dub365]

I wrote to them regarding of not receiving my Showdown Packs. Here?s the reply :


Thank you for contacting EA help, my name is Rhythm, and I'll assist you with your case today.
I hope you're doing well, upon reviewing your case, I've gathered you've not got the showdown package, it must be upsetting, no worries, we'll try and get this sorted for you.

Upon checking your account we see that you'd not got the showdown package items, hence you'd be glad to know that we've added the packs over to your game & it shall help you to make some quick progress as well.

This is to summarize this case that you'd contacted us regarding, incorrect showdown package & we added the packs for you.

You can also find answers to common questions on EA Help at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com.



?They send me my packs and then after sometime , received another pack. I received DOUBLE!
My Scalabrine is now 87, almost 90 ovr.

Don?t call, email like others have posted.
I called yesterday afternoon and was told server issue nothing they can do. I emailed help link last night and just received all the division bonus I missed cause placed directly into All Star.

What are you guys writing in the detailed section of the "missing content"? I've done this twice for missing SD rewards and both time the incident was closed without resolve. The only option to "resume" the issue is to have them call you...and that's just about worthless unless you get someone from N. America.

When I had them call, my phone rang within 2 seconds and it was a white girl, not some outsourced call center

 

[jack_george]

Don?t call, email like others have posted.
I called yesterday afternoon and was told server issue nothing they can do. I emailed help link last night and just received all the division bonus I missed cause placed directly into All Star.

What are you guys writing in the detailed section of the "missing content"? I've done this twice for missing SD rewards and both time the incident was closed without resolve. The only option to "resume" the issue is to have them call you...and that's just about worthless unless you get someone from N. America.

When I had them call, my phone rang within 2 seconds and it was a white girl, not some outsourced call center

Needed a laugh, and for some reason seeing this comment did it for me lol....so thanks. Add it to "list of things I didn't expect to read today" though lol

 

[bigballer607]

People who did not recieve the packs yet, send an email after selecting "missing content". Then ask for "showdown make good packs"

You dont need anything more. If you dont emphasize that you are missing the make good packs, they will ignore you or send you a pro pack or the old elite players reward.

 

[betaman411]

People who did not recieve the packs yet, send an email after selecting "missing content". Then ask for "showdown make good packs"

You dont need anything more. If you dont emphasize that you are missing the make good packs, they will ignore you or send you a pro pack or the old elite players reward.

What about for last week?

 

[revride]

People who did not recieve the packs yet, send an email after selecting "missing content". Then ask for "showdown make good packs"

You dont need anything more. If you dont emphasize that you are missing the make good packs, they will ignore you or send you a pro pack or the old elite players reward.

What about for last week?

According to Brian, the make-good packs being given out are for last week. Not sure if they'll do something for this week's error.

 

[betaman411]

People who did not recieve the packs yet, send an email after selecting "missing content". Then ask for "showdown make good packs"

You dont need anything more. If you dont emphasize that you are missing the make good packs, they will ignore you or send you a pro pack or the old elite players reward.

What about for last week?

According to Brian, the make-good packs being given out are for last week. Not sure if they'll do something for this week's error.

Are you sure? Why would they wait a week to make good on the previous tournament and then have the same issue this week? I thought last week everyone was affected and this week (as a result of trying to fix the problem) only certain members were affected?

 

[revride]

That chat member was referencing his earlier comment about the packs being last week's compensation. No news on whether there will be similar packs for this week. There are some reports of people who don't even play showdown getting the make-good packs, so it's just a big mess.

I don't know what to tell you about EA and their logic. :lol: Brian said the bug was supposed to be fixed this week, but no surprise, it somehow didn't materialize. Their QA has been pretty lacking since the Harvest promo. For a game that has more than 50 million downloads, it still doesn't have an in-game notification to inform users to log out before an upcoming maintenance. Shows you where their priorities are. I get it if it's a newly-released game, but we are three years in and annoying bugs like missing store packs or wrong tier placements shouldn't be happening.

 

[betaman411]

That chat member was referencing his earlier comment about the packs being last week's compensation. No news on whether there will be similar packs for this week. There are some reports of people who don't even play showdown getting the make-good packs, so it's just a big mess.

I don't know what to tell you about EA and their logic. :lol: Brian said the bug was supposed to be fixed this week, but no surprise, it somehow didn't materialize. Their QA has been pretty lacking since the Harvest promo. For a game that has more than 50 million downloads, it still doesn't have an in-game notification to inform users to log out before an upcoming maintenance. Shows you where their priorities are. I get it if it's a newly-released game, but we are three years in and annoying bugs like missing store packs or wrong tier placements shouldn't be happening.

Thanks, I didn?t see this post. What was really confusing to me is they didn?t send out packs until they realized it happened again this week. Then they say that was for last week but the post I recall was Brian saying that this week was ?fixed? with a fingers crossed emoji or something to that effect.